About Call Diverts

With call diverts you can divert incoming calls to any UK fixed phone or mobile. There are four call diversion options available:-

Not Reachable Divert – Calls are diverted when the phone has no signal

Divert Calls when busy – Calls are diverted when the phone is already on a call

Divert calls when there is no reply – Unanswered calls are diverted to another number rather than voicemail.

Unconditional Divert – All calls are diverted directly to another number. This is the standard divert to add

All diverts can be added by calling PCS. There is a 24 hour SLA for this request.

The following short codes can be dialled to activate the corresponding divert. These are applied instantly.

Not Reachable Divert
To activate ** 62 * phone number # SEND
To cancel ## 62 # SEND
To check status * # 62 # SEND

Divert calls when busy
To activate ** 67 * 901 # SEND
To cancel ## 67 # SEND
To check status * # 67 # SEND

Divert calls when there is no reply
To activate ** 61 * phone number * 11 * no seconds# SEND
To cancel ## 61 # SEND
To check status * # 61 # SEND

Divert all calls
To activate ** 21 * phone number # SEND
To cancel ## 21 # SEND
To check status * # 21 # SEND

To cancel all call diverts
To cancel ## 002 # SEND

 

If the user cancels all diverts this will also turn off voicemail. This can be turned back on by dialling 1750